Free shipping for orders overs £200 (UK delivery address only)
Free shipping for LMI Pro Masks (UK delivery address only)
- Standard Signed for service (Carrier dependant on weight and size of parcel)
- Estimated delivery time 3-5 working days from receipt of payment
- Standard Parcels £5.95 (0.4-2kg)
- Large Parcels £9.95 (2-5kg)
- Extra Large Parcels £19.95 (5kg-15kg)
*For all international orders, the customer will be liable for all duties. Please check your local import duties and rates before ordering.
Returns will only be offered on faulty goods as all products on lemonmade.co are made to order. You must notify us of the damaged good within 48 hours of receiving the parcel and send images of the damage to firstname.lastname@example.org
To be eligible for a return, your faulty item must be unused and in the same condition that you received it and must be returned within 30 days It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2) Any item that is returned more than 30 days after delivery
Refunds (if applicable):
1) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2) If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Lemon Head Prints, Unit 1C, Fred Perry Bldg, 186 Bridport Rd, London N18 1SJ Tel: 0208 803 1563
To return your product, you should mail your product to: Lemon Head Prints, Unit 1C, Fred Perry Bldg, 186 Bridport Rd, London N18 1SJ Tel: 0208 803 1563
You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
* TERMS AND CONDITIONS *
Welcome to lemonmade.co We hope you enjoy browsing the website. Please bear in mind the following Terms and Conditions set out below that apply to the website. By placing an order with us, you are agreeing to accept the Terms and Conditions. If you do not agree with the Terms and Conditions, please do not use or access the website.
Descriptions and Condition of goods
We understand that making purchases online is not easy when you are not able examined the goods in person. We are happy to answer any queries you might have on our products via email and can send further information if required.
We shall not be liable for any defect in the goods arising from wear and tear, willful damage, accident and/or negligence by you or any third party
By buying from lemonmade.co you agree to accept the products as they are illustrated and described. We cannot be held liable for long term deterioration or damage caused as a result of usage by you or by the recipient after the product has been delivered.
We do not accept liability (except as set out below) for any errors and/or omissions contained in the Website and reserve the right to change information, prices, specifications and descriptions of listed goods at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on lemonmade.co is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the product in question. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 7 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, or refund to you the amount you paid for the goods in question provided that you notify us of the problem within 48 hours of receipt of your order and return the goods to us, if appropriate, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken every measure to provide accurate representations of each product for sale on the site. However, due to a number of different factors such as internet browsers, monitor colour contrasts etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product.
The products sold on lemonmade.co are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of goodwill or reputation, loss or damage to property and/or loss from claims of third parties arising out of the use of lemonmade.co or for any products purchased from the Website.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our security measures.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
When placing an order, you warrant that all details you provide to lemonmade.co are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the products ordered.
All orders are subject to acceptance and product availability.
All prices listed on lemonmade.co are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
No contract for the sale of any product will exist between you and lemonmade.co until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. This confirmation email will be sent to the email address given in your order form and will show the products ordered, payment method, order total in Pounds Sterling (GBP), P&P charges and usual delivery times. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
If you have placed an order but then wish to change or cancel it, please contact us via email as soon as possible. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
If you have found your order to be a gross misrepresentation of the way in which the product has been portrayed on the Website and wish to return your order, you must contact us immediately on receipt of your order and return the goods to us within 10 days.
Once you have notified us that you wish to return your goods ordered, any amount debited to us from your credit or debit card will be re-credited to that credit or debit account within 7 days of the goods being returned to us, provided that the goods you return are in the same condition that they were when delivered to you. You will be liable for any postage charges incurred when returning the goods to lemonmade.co, unless the return is as a result of an error on our side.
Returns should be sent to: Lemon Head Prints, Unit 1C, Fred Perry Building 186 Bridport Road, London N18 1SJ
All rights, including copyright, to the content of all lemonmade.co web pages are owned and controlled by Lemon Made. In accessing lemonmade.co web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the lemonmade.co web pages for any other purpose whatsoever without the prior written permission of Lemon Made.
THIRD PARTY INFORMATION
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for products advertised on lemonmade.co are those stated on the Website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
PRIVACY lemonmade.co will not pass on your personal, credit or debit card details to any third party. We will never ask for personal details via email. If you receive an unsolicited email asking you for your personal details, please contact us immediately.